UPDATE: We have made the decision to cancel all services on Sunday 20th December, as the few services we managed to get into operation today struggled terribly with the conditions in the tunnel. We just could not take the risk of subjecting any traveller to a repeat of last night. We will be running test trains only tomorrow, with technical experts and engineers on board to ensure that we can understand fully how to mitigate these risks. Please read this post for further details.
This weekend has been a complete nightmare for our travellers, for which I’d like to offer a heartfelt apology from everyone here at Eurostar, as we haven’t looked after you as well as we would have liked. We’re doing everything in our power to resolve the situation as best we can for all of those affected.
We’re sorry we haven’t been able to update you further until now, as our priority today has been to try and get those people that were stranded on trains overnight home and safe.
As you may already know, five Eurostar trains suffered electrical breakdowns as they left the cold air in northern France and entered the warmer air inside the tunnel, and as a result, many passengers were stranded in very unpleasant conditions for many hours.
As a result, we have had to cancel all of our services today, which has obviously brought distress to a larger group of our customers, many of whom were traveling to see friends and family for Christmas, for which we are very very sorry.
We will be a conducting full inquiry into how this happened and of our own handling of the situation, and we will be providing compensation to all of those affected.
We’ll be giving a more complete update later, on the services we’ll be running tomorrow and the compensation packages. I have to leave it at that for now, as I need to get back to working with the rest of the team here at Eurostar to resolving this situation further. We thank you for your patience and understanding, and my apologies again to those affected.