29/12/2009 LATEST UPDATE: EUROSTAR RUNNING NORMAL SERVICE
We are now running a normal service and we recommend that you check-in at least 30 minutes before the departure time shown on your ticket. We are very sorry for the inconvenience caused to passengers caught up in the disruptions before Christmas. We really appreciate your patience and understanding during this difficult period.
14.00 (GMT) UPDATE ON EUROSTAR SERVICES ON THURSDAY 24 DECEMBER 2009
Eurostar is operating services throughout Thursday 24 December to a modified timetable.
Anyone holding a ticket for Saturday 19 to Thursday 24 December will be able to travel today and should arrive at our terminals no later than the following times: London to Paris or Brussels, 16:00 GMT. Paris or Brussels to London, 17:00 CET. We will allocate seating on the next available train.
Starting 26 December, we are planning to run a near normal service and we recommend that you check-in at least 30 minutes before the departure time shown on your ticket.
We are very sorry for the inconvenience caused to passengers caught up in the disruptions of the last few days. We really appreciate your patience and understanding during this difficult period
Ski services will run as normal but please check Eurostar.com FAQ’s later this evening for further updates and information.
Disney services will run as normal with the exception of Saturday 26 inbound service from Disney. Passengers are advised to connect with Eurostar at Paris Gare du Nord via a domestic service. (Passengers are advised this is not covered by Eurostar)
19:00 (GMT) UPDATE TO EUROSTAR SERVICES FOR THURSDAY 24 DECEMBER 2009
Eurostar will operate services throughout Thursday 24 December to a modified timetable.
We are advising customers holding tickets for travel on Thursday 24 December to arrive at the station an hour before their original departure time. This will enable Eurostar to allocate seating on the trains. This will also minimise queuing for our travellers.
We will also ensure that anyone holding tickets for any day between Saturday 19 December and Wednesday 23 December will also be able to travel.
We are very sorry for the inconvenience caused to passengers.
16:00 (GMT) UPDATE TO EUROSTAR SERVICES FOR WEDNESDAY 23 AND THURSDAY 24 DECEMBER 2009
Eurostar is running services throughout the day today and there is now limited availability remaining for London to Paris services today. London to Brussels services are near full capacity.
Eurostar will continue to operate services throughout Thursday 24 December to a modified timetable.
We are advising customers with tickets to travel tomorrow to arrive at the station an hour before their original departure time. This will enable Eurostar to allocate seating on the trains. This will also minimise queuing for our travellers.
We will also ensure that anyone holding tickets for any day between Saturday 19 December and Wednesday 23 December will also be able to travel.
We are very sorry for the inconvenience caused to passengers and will continue to provide regular updates.
15:30 (GMT) UPDATE TO EUROSTAR SERVICES FOR WEDNESDAY 23 AND THURSDAY 24 DECEMBER 2009
Eurostar is running services throughout the day today but now advises travellers not to come to St Pancras International today as all of the available seats for travel today have now been allocated
Eurostar will continue to operate services throughout Thursday 24 December to a modified timetable.
We are advising customers with tickets to travel tomorrow to arrive at the station an hour before their original departure time. This will enable Eurostar to allocate seating on the trains. This will also minimise queuing for our travellers.
We will also ensure that anyone holding tickets for any day between Saturday 19 December and Wednesday 23 December will also be able to travel.
We are very sorry for the inconvenience caused to passengers and will continue to provide regular updates.
12.50 (GMT) UPDATE ON EUROSTAR SERVICES ON WEDNESDAY 23 DECEMBER 2009
Eurostar is running services throughout the day today but now advises travellers not to come to St Pancras International this afternoon as all of the available seats for travel today have now been allocated.
We will be running services tomorrow and we are confident that there will be sufficient seats for everyone who wants to travel before Christmas.
We are very sorry for the inconvenience caused to passengers and will continue to provide regular updates.
UPDATE ON EUROSTAR SERVICES 10.30 am WEDNESDAY 23rd DECEMBER 2009
Eurostar is running services throughout the day today. Passengers who are planning to travel from St Pancras International today are now advised not to come to the station until after 1pm as the trains are full until that time.
We are very sorry for the inconvenience caused to passengers and will provide a regular update in due course.
UPDATE ON EUROSTAR SERVICES AT 18.00 ON TUESDAY 22 DECEMBER 2009
Update on Eurostar services for Wednesday 23 and Thursday 24 December 2009
The procedures that were put in place to prioritise passengers have worked well and in the course of today the backlog of passengers from the weekend has been cleared.
Eurostar will continue to operate a restricted service on Wednesday 23 and Thursday 24 December. Trains will be running throughout the day.
Customers with tickets for travel between Saturday 19 and Thursday 24 December can come to the terminal on either Wednesday or Thursday and we will do our best to allocate a seat on the next available train.
THIS APPLIES TO ALL PASSENGERS IN FRANCE, UK & BELGIUM
The timetable for the services running on the 23rd can before here on www.eurostar.com http://bit.ly/7kF4Jp
As we cannot predict the levels of demand for each service we cannot guarantee that you will be able to board your chosen service.
Please leave plenty of time to arrive at the station before your train departs as there may be long queues.
UPDATE ON EUROSTAR SERVICES AT 12:30 ON TUESDAY 22 DECEMBER 2009
Eurostar continues to run a restricted service today. The procedures that we put in place to prioritise passengers are working well, with stations steadily managing the backlog of passengers.
While we continue to give priority today to customers holding tickets for travel on Saturday 19 and Sunday 20 December, in London and Paris we are now accommodating customers who hold a ticket for travel on Monday 21 December.
As this is a restricted service, we recommend that passengers who are eligible for travel today should present themselves at station check-in desks no later than 15:00 (local time).
We are monitoring the situation and continue to advise customers whose journeys are not essential not to travel and to change their tickets for travel on a later date or have their tickets refunded.
FROM EUROSTAR PRESS OFFICE:
UPDATE ON EUROSTAR SERVICES ON TUESDAY 22 DECEMBER 2009
Eurostar will be resuming a restricted service from Tuesday 22 December. Trains will depart from 07.30 to 18.00.
YOU WILL ONLY BE ELIGIBLE FOR TRAVEL ON TUESDAY 22ND DECEMBER IF YOU HOLD A TICKET THAT WAS ORIGINALLY FOR TRAVEL ON SATURDAY 19TH OR SUNDAY 20TH DECEMBER. Please do not go to a Eurostar terminal on Tuesday if this does not apply to you.
Bookings for specific trains will no longer be valid on Tuesday, and seats cannot be booked in advance. Trains will be leaving throughout the day and upon arrival at the station, you will be allocated a seat on the next available train. Additionally, we will reserve a proportionate number of seats for travellers from each of our intermediate stations of Lille, Calais, Ashford and Ebbsfleet.
We will also attempt to give priority to passengers with special needs, such as the elderly and those with young children. If this applies to you, please make yourself known to a member of staff.
If you hold a ticket for Monday 21st or Tuesday 22nd, you will be eligible for travel on Wednesday 23rd. If you hold a ticket for Wednesday 23rd or Thursday 24th, you will be eligible for travel on Thursday 24th.
We continue to strongly advise customers whose journeys are not essential not to travel, and to change their tickets for travel on a later date or have their tickets refunded.
Customers are advised not to attempt to travel independently via the channel ports or the Channel Tunnel unless they have confirmed bookings.
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Hi Sarah, quick question:
Will those services be on a first come-first served basis if you are eligible to travel on said dates or will your ticket guarantee you a seat?
Thanks,
Tom.
I just called regarding my ticket that was originally booked for Tuesday and was told that there are no guarantees. Just to go to the station as early as possible and queue to see IF I can get on a train – maybe yes, maybe wait 12 hours and no.
Is the skitrain going anywhere soon as I would like to get my holiday started
This is ludicrous. The press release doesn’t even contain the important information about if one holds an 8am ticket and one holds a 6pm ticket, should they turn up at those times, or does it not matter when they turn up?
It’s only a restricted service for EVERYONE from Saturday and Sunday. Hardly anyone managed to make alternative travel arrangements so I don’t think there’s a guaranteed seat for all of us. Good luck!
@ Tom We will endeavour to make sure that all ticket holders under the recently announced policy are able to make it home for Christmas with Eurostar.
When arriving at the station you will be allocated a train for your journey and we will do our best to have you on the next available train.
@ Rich As soon as we have an update on the Ski train we’ll let you know
@ Matthew On your departure day under this process you will be allocated a train for your journey once you arrive at the station and we will endeavour to have you on the next available train so we can get you to your destination as soon as possible
I am traveling Thursday with my aunt Jeannette. Are our tickets still valid or should we come at the station as early as possible ?
@ Kalos If you are due to travel on Thursday you will still be due to travel on this day under the new process.
On arrival at the station you will be allocated a train and will we try to get on the next available train.
Please note that the existing timetable will have no reflection on when trains will leave during this process, but trains will be leaving frequently throughout the day.
A few questions if I may. Will there be enough Eurostar staff to rebook passengers onto tomorrow’s train? The two ticket offices at SPI are not large enough to deal with the enormous volume of passengers expected to arrive very early in the morning and throughout the day. I do not want to be waiting in a queue for 2 or 3 hours and then another hour to go through security.
How will you prioritise those passengers who are travelling with young children, the elderly and those with reduced mobility? There should be a separate “Special Assistance” information desk/ticket rebooking facility so that these passengers receive IMMEDIATE priority to travel on the first available train.
@Sarah Thanks Sarah! At which time will the offices (in the King Cross) open? I need to be in Paris before 12am.
Hi,
Your colleagues posting on the Facebook page have seriously confused matters by telling people that!
“Please only arrive at the station on your scheduled departure day as you will otherwise not be allocated a seat on a different day.”
Please will you tell them to correct this ASAP, it has taken me an hour to discover that this is not the case. Also this website and the main Eurostar website do not contain the same information, if you just redirect people to this website that will be a simple easy fix to help people.
And finally it is absolutely unbelievable that your customer relations contact centre is closed after 5pm – not everyone has internet!
Hi, I’m Mickey and i am taking over Eurostar. Even I can’t run this company any worse
I wanted a cowboy outfit for Xmas so Santa got me Eurostar
It amazes me why there is a “we will let you know” response for whether or not the ski train is going to go tomorrow or not. The whole point of paying through the nose for a direct ticket was the supposed ease of jumping on a train in my home town of London after an easy tube across town and not have to change or battle through crowds.
I cannot see how skiers/snowoarders can make a decision to get up early and lug their stuff to St Pancras, which will resemble some sort of evacuation zone, and then have to navigate their way across France to finish what little holiday thay have left, if they can manage to get a train out and then make a connection.
Eurostar could make a decision if their backsides were on fire whether to put it out or not.
Caviar prices with a cheese and pickle service….
Oh, and to top it off, the website says I do not have any bookings even though I have the printoffs in my hands, so I cannot cancel or change my booking if I wanted to.
Rubbish.
\
Sarah, thanks for your response. It’s amazing that these facts aren’t on the homepage of eurostar in big letters. Is there even a link to this site on the homepage? I found it through a facebook contact…
@rich I’m in the same situation. Are they actually going to run the ski train or not? Tried asking on Twitter – ignored. My guess is that it won’t run. Not everyone from Saturday would turn up and I don’t think Eurostar can afford to have a train leave tomorrow which isn’t 100% loaded. You could chance getting to Paris then a connection from there but that is going to be a nightmare.
In all honestly I think the best you can hope for is a snow dump over night and head to your nearest hill. Sorry – but you’re not alone!
@ Audrey We’re sorry for the confusion and will have this amended immediately, thank you for bringing it to our attention
@ Rich As soon as we have news on the Ski train we’ll let you know. If you would like to change your ticket please contact the care team on 08432 186 186
@ Matthew These details will be added to the Eurostar site as soon as possible
@ Andy Once we hear about the Ski train we will update you as quickly as we can
“We continue to strongly advise customers whose journeys are not essential not to travel and to change their tickets for travel on a later date or have their tickets refunded.”
1. How do you get a refund? There is no link on the website and when I go into my booking it says I can’t get a refund because my ticket was non-refundable.
2. How do I exchange my ticket? Again no link on the website. Do I have to buy a new one and then send of for a refund of the old one?
3. My original ticket cost £59. If I want to get a new ticket for the 28th or 29th Dec, it’s going to cost me €250. Will I get the difference back?
Why is there no basic information on the website? This has been handled atrociously.
Same problem as you Katie. I tried to cancel/alter my ticket and the Eurostar website says I do not have any bookings at all, even though I have the tickets on me and an email from months ago saying thanks for booking on Eurostar.com
As far as phoning Eurostar, get real Sarah, it is impossible to get through and I have sent 2 emails with no reply.
I give up. Never again.
hello,
I was supposed to go back to Paris today early afternoon and then have a connection from Paris to marseille this evening.because of the eurostar probleme I have to leave tomorrow…but i will lose my conection and I checked on the SNCF website and all the train from Paris to Marseille are already fullybooked tomorrow !!! so will I be able to take a train ???? how i am suposed to do ??do you have an agreement with SNCF ???? why dont you priorise people who want to come back home instead of people who just go on hollidays ??????
thx for your reply
Right, still not clearer about full process.
I have a 1st class ticket for the 16.04 train on Thursday afternoon…
What am I supposed to do? Should I come at any time and hope to be put on a train? Will I be sitting in 1st class? ( Didn’t pay the extra for nothing).
Can you please give a clear answer? or give an example so people can see what to do.
And please, none of that we will update you later, we as your paying customers would like clear information.
Thanks in advance,
Aurelie
Sarah,
Will Eurostar be able to bring all the Wednesday and Thursday passengers home? Lots of people that were due to travel on Saturday and Sunday found alternative ways to go back to Paris, so I reckon there must be less people travelling today than tomorrow or Thursday. Are you going to re-allocate seats tomorrow for people due to travel on Wednesday?
Hi, Thanks for your reply on Sunday.
We now have new issues perhaps you can help with.
We were due to go to Disneyland Paris on Monday for 2 nights. We booked through Fleetway travel, and it included the free meals offer.
It is not essential we travel at the moment. However we cannot rebook next year as we are expecting our second child early 2010.
Our insurance company Aviva tell us that they insure us and not Eurostar or our travel agent, as it’s a known fault, it is down to the point of sale for a refund. So Aviva have washed their hands of it. Although if we did claim and the claim was successful we would have to pay a £100 excess, would this be an out of pocket expense we get back from Eurostar?
We then called Fleetway travel who said they could ‘try’ and get the money back from Eurostar which is the Eurostar tickets at £254 and the Disneyland hotel at a further £530. They told us that the free meal vouchers would not be valid at any other time, so that would cost us more to eat there as well rather than the offer of free meals.
According to the ABTA code of conduct it suggests that if a holiday is cancelled by the operator or any part of the holiday the customer is entitled to a full refund or an amendment.
As we were due to go Monday 21st, and return 23rd December, according to the Eurostar website we can’t travel outbound until the 23rd, are we supposed to go to Euro Disney for a few hours and return the sameday? Disneyland have no hotel vacancies for 1 night, and even if they did we would have to pay for this in addition to the money we have already laid out.
ABTA and the sales of goods act we are entitled to a full refund, but we need to know from whom.
Can you please advise, as in this climate nearly £800 is a lot of money and the only guarantee is a refund of the Eurostar tickets and not the hotel.
Thank you
Hello,
I was supposed to travel to France on Wednesday, and so as i understand things I will travel on Thursday.
I have a connection in Paris to go back to my montains, so do you think my initial ticket will still be valid or do I risk having to pay a new one? I know that the SNCF usually asks you to buy a new ticket on board and then get a refund but actually most of the time you DON’T get a refund. So I hope everything will be fine with this ..?
Thank you for your answer.
Hello,
I have a ticket for Thursday 24th and a connecting train onto Grenoble. Does my departure time for Thursday still hold or do I have to queue on the first-come-first-served basis? And what happens to the second portion of my journey in France?
Lucia
We are 3 or 4 to have the same question regarding the connection train when arrived in France but NO REPLY !!!!
@remi – i bet we are several hundred, but not everyone has internet access or has been able to find this page!
@Audrey : I know I was just thinking about this specific page
courage !
Sorry for delay in responding to your questions our previous response s had not been published. In regards to your questions
@ Katie To have your tickets refunded please email your details to the customer care team on traveller.care@eurostar.co.uk
To change your ticket please contact the care team on 08432 186 186 but lines are very busy at the moment.
You will have two months to change or refund your tickets.
Any additional expenses will be refunded on a case by case basis. Please email the care team with your details.
@ Rich Please contact the care team to change your tickets. Unfortunately the lines are very busy at the moment.
Due to the volume of emails the care teams have received there will delay in responding to your emails but we are trying to do this as soon as possible
@ Remi You will still be able to use your existing booking for your connection and will be able to board the next train available when you arrive.
If you need to take alternative transportation this will be refunded. Please email traveller.care@eurostar.co.uk with your details
@ Aurelie On arrival at the station on Thursday you will be assigned a seat on the next available train. We will endeavour to meet your first class booking but our priority is to get everyone to their destination for Christmas.
@ Dona We will make every effort to make sure everyone will be able to reach their destinations. We believe that there will sufficient trains for everybody to travel
@ Sam Your travel insurance should cover these costs as this was not a foreseen delay.
You will also be able to have your tickets refunds and all additional expenses will be reviewed on a case by case basis by our care team. Please email them with your details at traveller.care@eurostar.co.uk
Sarah,
My ticket to travel Paris-London on Tuesday 22nd December (booked two months in advance!) has been cancelled by Eurostar and from the Eurostar website it looks as if I am expected to turn up at Gare du Nord on 23rd December and be allocated a seat on a “first come first served” basis. I am travelling with a four-year-old child and given that there will be thousands of people thronging the concourse at Gare du Nord I am frankly not prepared to put him through this. When I went to the Gare du Nord the other day there was complete chaos and no special assistance desk for people travelling with small children.
What compensation will Eurostar provide me with given that you are not running a normal service?
Why would I have taken out travel insurance for a two and a quarter hour train ride from my home to my mother’s home? Should I take out travel insurance next time I go to work on the metro? or pop to the shops?
Latest from Eurostar at 12.30pm today says they are now accepting passengers with Monday’s tickets – Does this mean that the Sat/Sun backlog has cleared?
Also, can anyone share how it has been this morning at St Pancras? Is the seat allocation organised and do people get early trains or trains in sevveral hours’ time? How do they prioritise the passengers?
Thanks.
@ Alice Your connection will still be valid despite traveling a day later and you will be allowed to board the next train available for your connection
If it is necessary to buy additional tickets or take an alternative form of transport this will be refunded.
@ Lucia Under the new process you will still be able to travel on Thursday but will be allocated a seat for the next available train on arrival at the station.
The pre existing timetable will not be in place but trains will be running throughout the day.
@ Julie Priority will be given to those traveling with small children. Please make yourself known to a member of staff at the station who will endeavour to get you on the next available train
Hi Sarah – I am travelling on a booked ticket bat approx 1400 Thursday 24th – I understand you will be backlog clearing – would you advise early arrvial at St Pancras, or would that be counter productive ?
Sarah,
Having had no answer from the Eurostar helpline, no answer to my e-mail to the so-called “traveller care” team nor any up-to-date information on the Eurostar website I have booked one-way flights back to the UK with Flybe. This appears to me the only sure way to get my son home for Christmas. Please answer the question at the end of my original e-mail which is:
What compenstation is Eurostar offering to passengers such as myself who were bumped off the trains for which they had booked in advance and whose tickets were made null and void with no prior warning?
Thankyou.
@ Paul This morning the queues were very long be once the first few trains went out they went down quite quickly but we cannot confirm that this will be the case for the next couple of days as the next of passengers traveling on each will vary.
I would suggest allowing plenty of time to ensure you do not delayed any further
@ Julie Due to the large volume of calls and emails the team are getting back to everyone as quickly as possible but they are experiencing a few delays
Additional expenses are being reviewed on a case by case basis and the traveler care team will get back to you with more information as soon as possible
my ticket was to travel to london from paris this evening at 8pm but I have stayed away from gare du nord because that is the info I gleaned after surfing at an internet cafe…
this means I haven’t collected my tickets yet…
apparently I am to try and find somewhere to stay in paris tonight and then appear at the station tomorrow and hope I can get a place on a train…
is this correct…?
Hi Sarah,
Thanks for the answer though I still don’t know if I should turn up in the morning or in the afternoon.
What’s the e-mail address for the care team?
This is the last time I travel with Eurostar!
At £137 for a one way ticket to Lille, I believe we all should be entitled to compensation for the stress you’ve put us all through, regardless of delays, etc…
These are the signs of a monopoly who doesn’t care about anything else but profits!
@ Phil Yes this is correct. You will need to arrive at the station tomorrow where you will be allocated a seat on the next available train.
Please see http://www.eurostar.com for details of expenses claims but this covers reasonable costs such as accommodation
We will also be making further announcements at approximately 6pm in regards to travel for the rest of the week
@ Aurelie The email for the care team is traveller.care@eurostar.co.uk.
We will be making further announcements at approximately 6pm today in regards to travel for the rest of the week.
thankyou for confirming…
as I reserved online I won’t get my tickets until I come to the station tomorrow and I was worried that I might get a perverse situation whereby my tickets were declared forfeit because they didn’t get used on time…
or the machien wouldn’t give them to me…
it seems like a ludicrous worry under the circumstances but bureaucracy and software can often be much crazier than that…
How were the tickets allocated today with respect to class of ticket? For example if you had pre-booked Leisure Select tickets , would you get the same seat type allocation?
I phoned 08432 186186 to get a refund and got nthrough to someone straight away to cancel my outward skitrain.
Miracles will never cease.
I think the monopolies commission should hae a look at Eurostar.
Thankfully I am out in the Alps for the season but Eurostar should be ashamed of how they have left people stranded all over the place when other train routes and ferries were open across the channel.
It is never the fault of the frontline staff who do their best, but it is the fault of senior executives who should not be in charge of running a whelk stall, never mind Eurostar, as their “ooh I am sorry” hogwash is about as much use to anyone as a one legged man in an arse kicking contest.
I hope their cars wont start.
Thanks Sarah
@richard field says: “It is never the fault of the frontline staff who do their best, but it is the fault of senior executives who should not be in charge of running a whelk stall, never mind Eurostar, as their “ooh I am sorry” hogwash is about as much use to anyone as a one legged man in an arse kicking contest.”
Of course the front line staff do their best, and I am sure everyone appreciates that. I don’t think I could have put the rest of your sentence any better!
@ Phil There are manual check in both at the stations for any one that has problems retrieving their tickets
@ vsquared2 We will try to seat people in the class that they have booked but this cannot be guaranteed as our priority at the moment is to get everyone to their destination in time for Christmas
Hello again Sarah,
It seems that today, “Monday people” supposed to travel on Wednesday have been able to travel today.
Does it mean that “Wednesday people”, supposed to travel on Thursday, will possibly manage to get on a train tomorrow OR shall we not go to the station at all and wait until Thursday ..?
Thanks again in advance
@ Susan and a lot of other people
Please don’t forget “the trains that arrive on time”. Basicaaly yes, accidents happen, but they are an exception. Ontime trains (and Eurostar is part of it) usually arrive on time and we travel in good conditions. So please, don’t forget that. And an insurance is actually meant to be used exceptionally; the rest of the time you pay for nothing. But that’s a choice we make: taking the risk or not.
Sorry for the “on time trains usually arrive on time” hahaha
@ Alice yes an announcement was made earlier today that Monday passengers will be able to travel today. We will have a further announcement at approximately 6pm which will have more information for travel for the rest of the week.
You’re missing the point Alice. I travel by Eurostar a lot, and will no doubt do so again in the future, because it is a usually a reliable and pleasant service.
Of course things can go wrong, but the onus is on the service provider to resolve the situation as swiftly and painlessly as possible. Eurostar have failed spectacularly to do this. They could have charted a fleet of buses within a couple of hours of the first breakdown, but they didn’t. God only knows why.
I also resent being told to claim this on my travel insurance. This shifts the onus onto me to sort the situation out, causing me additinal hassle and making me pay a premium. I take out travel insurance when I’m going on holiday. I don’t when I’m making a perfectly routine two-and-a-bit hour trip by train from point A to point B.
Hello again Sarah,
First thank you for your reply earlier , I have my ticket for a train today at 3 pm, will you advise me to get the last eurostar today ? or better to come tomorrow morning ?
thank you
@ Remi I would advise not travelling today at the last train to Paris leaves at 18.00 from St Pancras
Numpties!
@Sarah Will there be any update on Eurostar website? I thought there was supposed to be one at 6pm London time.
@Susan
Yes sure I get your point and I strongly agree with you.
I am myself amazed when looking at the way the whole situation has been dealt with. The positive thing would be for Eurostar to remember it for next time (hoping there won’t be a next time)!
@ Kalos Sorry for the delay – the update will be posted as soon as possible
Sarah,
Maybe a stupid question…
I bought my tickets brussels-london a few months ago. Travelling the 11th of January. However, tickets don’t have a name on them and if I try to look at the booking via eurostar.com you have to give a name… I bought my tickets at the international desk at Brussels-Central.
Are these valid tickets?
Our travel insurance company have refused to consider a claim for our cancelled holiday arrangements unless Eurostar provide a letter advising that a delay of between 12 and 24 hours had occurred. Obviously they have not been watching the news! Regardless, will Eurostar be providing such a letter?
Thank you for your assistance.
Hi,
I HAVE to travel in the morning, due to the fact that my journey should continue further into France, and I want to be stranded in Paris less than I want to be stranded in London. Will this be taken into account?
Also, isn’t it a little silly that people with tickets for Thursday can now travel on Wednesday and go EARLY?
@Gillie
I’ve got the exact same problem and question. I also think it makes no sense that people supposed to travel on Thursday can travel tomorrow. At the same time, I guess there was a reason for them to choose to stay until Thursday and I don’t see why they would try and take the train tomorrow!
Thanks for the timetable for tomorrow. It would be helpful to know when each train is expected at its final destination.
Please can you advise
Will the automatic check-in gates for Eurostar be closed on Wednesday / Thursday, to ensure there is chaos at King’s Cross Station?
Hi Sarah,
Thanks very much for the timetable it’s really helpful.
My family had tickets to go to Calais on Tuesday and the only train going there now is the 20:04 to Paris. I’m not sure how to go about it.
If I arrive well in advance, will I be able to be allocated a place on this specific train and not in one of the earliest one? Any advice?
@ Cindy Yes your tickets will still be valid
@ Tricia Please email the traveler care team who will be able to issues you with a letter traveller.care@eurostar.co.uk
@ Gillie and Alice Passengers are being allocated seats on a first come first served basis. If you are pregnant, with young children or are with elderly passengers you will be given priority.
Unfortunately we cant confirm when the trains will arrive at each destination
@ Camille Unfortunately we cant guarantee you a place on a specific train as we will not be able to predict the level of demand there will be but will keep you updated on the situation throughout the day
Sarah,
I don’t understand why you advise people with tickets for Thursday to travel today, it is just adding to the confusion. It was mayhem today at St Pancras.
As Doña said, why telling people with Thursday tickets to come today too? I know of a lot of people who jumped on the opportunity of having one extra holiday, and even with a Monday ticket, couldn’t get on a train today. Deal with backlog first!
Hello,
My partner and I were supposed to travel tomorrow at different times. However, we have a 3-month old baby and we’d rather travel together now as it will be more complicated than expected.
Will seats still be allocated on a first come first served basis (on the website it says that customers should arrive 1 hour before their initial departure time)?
Do we need to be at the station as soon as it opens e.g. 5:30am?
Thanks
@ Sarah People traveling with young children will be given priority, please make your self known to a member of staff at the station.
If you both arrive an hour before the ticket with the earliest departure time we will do our best to have you both on the same train.
” but now advises travellers not to come to St Pancras International today” followed by “there is now limited availability remaining for London to Paris services today. London to Brussels services are near full capacity”.
Sorry but how is this possible? How many seats are available ? Thanks !
@ Kalos We can’t confirm the number of seats available but they are being allocated on a first come first served basis.
Well, it is important to remember that the services have only been reduced, which seems to be common sense for people’s safety to be honest! I’ve just got back (today) from the Hague so I wasn’t stuck in the tunnel, but I think people should check the Ashford, and indeed the station websites as they do give out all the info.